Empathy Training Limited is a fresh, dynamic company focussed on delivering professional, high impact and fun business training and coaching to organisations seeking to improve performance.
Everything we do is based on the techniques of Empathy which is all about reading people and changing business fortunes.
Here is some of our team who are passionate about making the Empathy ‘magic’ come true.
We subconsciously switch our body posture to match that of the other person - mirroring that person’s nonverbal behaviour . .
When using mirroring in a business setting, you will know that you have developed mutual rapport if your partner begins to mirror you in return. Change your arm position and see if she will match your movement into the new posture. If you were to use this technique in a sales presentation, and your prospect subconsciously matched your body language, it would be a signal of trust and rapport. But if your prospect mismatched, you should consider the possibility that she isn’t yet convinced.
The neuroscience behind limbic synchrony has everything to do with the discovery of mirror neurons and how empathy develops in the brain.
The Key to Communication Communication is said to be the most important skill in life. And effective communication always comes down to one thing - mutual understanding.
The Empathic Listening program contains 3 separate video components and a corresponding workshop that provide solid instruction on this key communication skill.
Participants are given practical tips and specific phrases they can incorporate immediately into their daily conversations to ensure that they are listening with the intent to understand.
The 7 Habits of Highly Effective PeopleThe habit to "seek first to understand" involves a very deep shift in paradigm. We typically seek first to be understood.
Empathic listening is so powerful because it gives you accurate data to work with. Instead of projecting your own autobiography and assuming thoughts, feelings, motives and interpretation, you're dealing with the reality inside another person's head and heart. You're listening to understand. You're focused on receiving the deep communication of another human soul.
In addition, empathic listening is the key to making deposits in Emotional Bank Accounts, because nothing you do is a deposit unless the other person perceives it as such.
A while back I wrote a blog about resilience being one of the most important qualities for today’s leaders. A number of readers agreed with me, and one went on to point out another very important leadership trait that often gets overlooked – empathy.
Most people don’t associate the word “empathy” with effective leadership. Business leaders are supposed to be tough, hard-driving visionaries who set a firm course for the company and then lead people in that direction with their charisma and force of personality, right?
Most people don’t associate the word “empathy” with effective leadership.
The way leadership academics and coaches talk about empathy you’d think it’s the be-all, end-all, and cure-all for leaders and their shortcomings. It’s not. The reason is simple.
Before empathy can even enter the picture, first, you have to understand yourself. That, to me, is the primary issue.
Don’t get me wrong, I have nothing against empathy. Empathy’s a good thing. But in a lot of cases, beating yourself or someone else over the head with a “get empathy” mantra isn’t going to do any good because:
Retailers can offer great product selection and value, but those who lack empathy for their customers are at risk of losing them, says professor Ananth Raman .
In other words, the Cleveland Clinic had lost business solely due to a lack of empathy. "It was like the prettiest girl in class not getting a date," Raman said. For Cosgrove, Barnett's story was a transformative experience that led the hospital to establish the Office of Patient Experience in 2009.
WE MAY BE out of money but we have a plentiful natural resource that can help industry revive and thrive.
Empathy and human understanding are essential to sustainable modern innovation, and they are valued by leading innovating businesses.
These innate Irish abilities provide a compelling differentiation in modern business innovation, where they operate in tandem with technological and organisational prowess to ensure business viability for all innovations. This is “design thinking innovation” and Ireland can be a leader in this practice.
More often than not, Corporate Social Responsibility is understood as moral obligation. We believe that CSR is important simply because it's the right thing to do.
Sometimes, we also cast CSR as a set of practices that enables companies to become more efficient. What many don't consider, however, is what certain intrinsic human qualities we develop when we promote Corporate Social Responsibility.
Jeremy Rifkin, an economist, writer, and political advisor argues in his recent book “The Empathic Civilization: The Race to Global Consciousness in a World in Crisis" that, contrary to previously held notions of human nature, we are soft-wired to empathize with others. Drawing from the latest research in neuroscience and other fields,
Rifkin essentially says that we have an inherent desire to connect with others, to share, and to alleviate suffering.
The empathetic response to failure is not only the most compassionate, it's also the most productive because of they way it communicates trust, says Harvard Business Review.
But when people who have failed are in the depths of despair, they need empathy more than your rationalizations and encouragements about the future.
A concerned response is not only compassionate but productive. Empathy communicates trust, and people perform best when they feel trusted.
Author Dev Patnaik maintains that the ability to understand the feelings of your work colleagues is key to innovation and success.
Question: What is workplace empathy?
Dev Patnaik: Every single one of us understands what empathy is on a personal level, and that’s because we are blessed with the ability to connect with other people, right? We’re born with this biological power to connect with other folks, to step outside of ourselves and walk in someone else’s shoes, to intuitively get where the person is coming from and get their feelings and their point of view.
Here’s my take on empathy in sales situations: Although “personal empathy” often has its place, I believe that it is always a sales professional’s job to demonstrate what I’ll call “business empathy” with clients and prospects.
That means having a keen understanding, awareness and sensitivity to the business issues and challenges that the prospect is experiencing. It means having enough depth of understanding to relate to those issues and challenges in ways that show concern and alignment.
And it means positioning the right products and services within the context of those issues and challenges.
Most people don’t associate the word “empathy” with effective leadership.
Business leaders are supposed to be tough, hard-driving visionaries who set a firm course for the company and then lead people in that direction with their charisma and force of personality, right? Maybe in the old “command and control” leadership model. Not so much in the new.
Today’s leaders need a slightly different approach if they want to inspire and engage their followers. They still need the visionary and strategic direction setting skills. And they need empathy if they want to enlist others in achieving objectives.
"Empathic listening takes time, but it doesn't take anywhere near as much time as it takes to back up and correct misunderstandings when you're already miles down the road; to redo; to live with unexpressed and unsolved problems; to deal with the results of not giving people psychological air."
Empathic listening is not easy and it doesn't come naturally. I want to be understood first. It's my nature. But, this technique does work. I use it with my 16 year old who always needs to be understood.
Empathy is the power to project oneself into the personality of another individual in order to better comprehend that individuals emotions or feelings.
With empathic listening the listener lets the speaker know, “I comprehend your issue and how you feel about it, I’m interested in what you’re saying and I’m not judging you.”
Summaries of new research suggesting managers with empathy have healthier employees, how social networks can reduce anti-Muslim prejudice, and why it's OK to see your partner through rose-colored glasses.
Feeling sick at work? Maybe you need a more empathic manager. This study followed 60 employees at an IT company over two weeks, finding that employees were less likely to report feeling sick if they had a manager with a strong inclination to take an employee’s perspective and feel what he or she was feeling, whether it was positive or negative emotion.
This post begins a two-part series on storytelling in marketing. The first looks at empathy as a lens for better understanding and identifying with customer challenges... Persuasive narrative is the engine of effective marketing...
One of the critical components of a “sticky” marketing storyline is empathy, or the ability to understand and relate to another’s feelings. Although often overlooked, empathy plays a pivotal role in creating purposeful and inspiring marketing narratives that can influence buying decisions.
The Dark Side of Empathy by Barbara Oakley, the author of Cold-Blooded Kindness: Neuroquirks of a Codependent Killer, or Just Give Me a Shot at Loving You, Dear, and Other Reflections on Helping that Hurts.
Empathy, altruism, and caring for others has become the mantra of modern American culture, but as the Greg Mortenson scandal over his three cups of deceit has revealed—empathy has a dark side that has remained unexplored...
Empathy’s dark side has been too long neglected. To truly help others, it’s time to shine a light into the darkness. Barbara Oakley
If you’re interested in raising the bar for innovation in your organization, start listening more. Listening, quite simply, is the most powerful form of influence.
Generally speaking, when we think of influencing others we are thinking about our ability to get others to think and act in ways we want them to, in ways that serve our interests and objectives.
The influence process is most often conceived as the ability to provide compelling arguments — that is, arguments that are indisputable and indicate there is only one way to proceed.
To get content containing either thought or leadership enter:
To get content containing both thought and leadership enter:
To get content containing the expression thought leadership enter:
You can enter several keywords and you can refine them whenever you want. Our suggestion engine uses more signals but entering a few keywords here will rapidly give you great content to curate.