“Companies prosper when they tap into a power that every one of us already has – the ability to reach outside of ourselves and connect with other people, to walk in someone else’s shoes.” That’s Dev Patnaik, author of Wired to Care , speaking. He believes empathy is key to innovation. And everyone from marketing to R&D benefits from a better understanding of their customers and end users.
We agree. Empathy plays an important role in Herman Miller research, design, and development of new products, particularly in healthcare.
This site is maintained and operated by Compathy Limited who license and accredit users of the Harding & Yorke (H&Y) empathy measurement methodology throughout the World.
Empathy measurement is the only measurement in the Customer Experience space that is academically proven to correlate with Profit and to be judged at 98.9% reliable. Only the Licensees listed in this site have exclusive access to accredited resources, proven methodologies, IP grants and an on-going empathy research programme.
An interview with Daniel Goleman, Psychologist. See how you can use emotional and social intelligence to improve your own and your organization's performance.
Are you a change agent with a big idea for the world? Learn how to use the 'science of empathy' to dramatically overcome cynicism and realize your social vision!
Advanced Empathy Training? But I'm empathetic already! Using the science of empathy and the power of psychological insight, this transformational online course will rewire your brain to see, feel and understand the world from the perspective of the "cynics" that you encounter.
"Having empathy is not the same thing as demonstrating empathy." How cool is that?!
The quote comes from a white paper recently published by the Center for Creative Leadership (CCL). Click here to access the pdf: http://bit.ly/hR3qhL
Of course, the above mentioned study found that empathetic managers are viewed as better performers. According to the study, this is especially true in some countries, including China, Hong Kong, Singapore, and Taiwan. Chartered Management Institute
"The trouble with sanctions: Organizational responses to deviant anger displays at work," co-authored with University of Baltimore's Lisa T. Stickney, stated that "when companies choose to sanction organizational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee's emotional outburst."
A professor of Temple University Fox School of Business has challenged the traditional view of workplace anger, suggesting that even intense emotional outbursts can prove beneficial if responded to with compassion.
Deanna Geddes, chair of the Fox School's Human Resource Management Department, argued that more supportive responses by managers and co-workers after displays of deviant anger can promote positive change at work, while punishing or doing nothing does not.
HR leaders understand that communication is vital to professional success. Indeed, and good communication skills are a decidedly two-way process.
So what is empathetic listening? It is considerably different to just plain old listening. Many of us routinely listen halfheartedly, or attempt to multi-talk, using the odd grunt to show our attention. We can view listening as a pause to gather our thoughts, and formulate the next crafted reply – this might be better described as pathetic listening. Empathetic listening is when we give our full, non-judgemental attention to the speaker, with their best interests in mind.
In the book "Wired to Care," author and business strategist Dev Patnaik explains why creating empathy within an organization can improve decision-making and ...
Open Empathy Dev Patnaik, Managing Associate, Jump Associates Recent history has seen the rise of design as a key strategic tool for business in multiple sectors.
Open Empathy seeks to do for top-line growth and innovation what Open Book Management did for bottom-line management and finance. In companies like Nike, Harley-Davidson, and Microsoft’s Xbox team, empathy comes naturally to employees whose lives mirror those of their customers.
Open Empathy Organizations such as these can show every person within the company how the decisions that they make can potentially add value to their customers’ lives.
Bill Drayton tells Global X why the largest group of social entrepreneurs who have been selected to become Ashoka Fellows (450 out of 2,400) concentrate on children and young people: "What really matters is whether children master applied empathy, and whether young people (12 to 20) master empathy teamwork leadership and become change makers" through extra-curriculum activities such as tutoring services, help hotlines or community radio stations.
"Those who don't master applied empathy will be marginalized, and if there are children who didn't have a chance to develop these skills, it's our fault, not theirs!" adds Bill Drayton.
Design thinking is a process of empathizing with the end user. Its principal guru is David Kelley, founder of IDEO and the Stanford design school, who takes a similar approach to managing people.
He believes leadership is a matter of empathizing with employees. In this interview, he explains why leaders should seek understanding rather than blind obedience, why it's better to be a coach and a taskmaster and why you can't teach leadership with a PowerPoint presentation.
At Jump Associates, my colleagues and I have had the chance to collaborate with some of the world’s most amazing companies. And if there’s one thing that we’ve learned in all that time, it’s that companies prosper when they’re able to create widespread empathy for the world around them.
That’s why I ended up writing Wired to Care, which shows how great companies around the world, from Nike to IBM, benefit from building a culture of widespread empathy for the people they serve.
There is a lot of academic debate over what emotional intelligence actually is, and most people agree that one of its important features is empathy.
But some think too much of empathy in a workplace could be a handicap when it comes to succeeding. Too much of empathy paralyses you, where you need to make tough decisions or give tough feed-back. Women are more prone to this.
Some may believe that one of the reasons for women not to have reached the top at work is because they are slanted towards emotional intelligence.
Empathy is the ability to put one's self in the shoes of another and to identify with what the other person is feeling. Meaningful human relationships are based on empathy, which is built through demonstrating vulnerability.
By empathizing with another individual you are demonstrating your willingness to connect with someone on a basic human level. Perhaps more than any other, the act of showing empathy for another person in the workplace has the power to transform interpersonal relationships and increase understanding.
The older I get, the more experienced I get, the more I look into the literature of entrepreneurship, and leadership too, the more I appreciate the critical importance of empathy.
Empathy is feeling what another person feels. It’s being able to imagine what it’s like to be that other person. It’s understanding.alchemy.
Empathy is the best trait in entrepreneurship. Why?
In this talk, John Marshall Roberts makes the case for empathy, drawing on history, humility, and a hearty dose of humor.
John Marshall Roberts is a bestselling author, social scientist, and CEO of Worldview Learning. He has crafted his career around converting corporations and communicating with cynics. Through strategic communications and values-based messaging, John helps leaders develop the empathy skills required to inspire common vision for causes that matter.
In the work environment, can we express compassion for our colleagues without it being considered sexual harassment? Is it possible to be genuine and authentic in an intimate working environment towards our colleagues and still be appropriate?..
Later in the week, Nancy went to comfort her 41 year old male colleague as they sat together reviewing the week’s activities. As they talked, she put her hand on this leg as an expression of true compassion and friendship. Her words and gesture were intended to reassure him and let him know that she understood his frustration and appreciated his efforts. He promptly told her to remove her hand from his leg. Wow! Nancy was shocked.
Did her gesture of empathy and friendship really come across as inappropriate?
“The trouble with sanctions: Organizational responses to deviant anger displays at work,” co-authored with University of Baltimore’s Lisa T. Stickney, stated that “when companies choose to sanction organizational members expressing deviant anger, these actions may divert attention and resources from correcting the initial, anger-provoking event that triggered the employee’s emotional outburst.”
Managers who recognize their potential role in angering an employee “may be motivated to respond more compassionately to help restore a favorable working relationship,”
TED Talks Google's "Jolly Good Fellow," Chade-Meng Tan, talks about how the company practices compassion in its everyday business -- and its bold side projects.
How to Get Empathy in the Workplace - Dev Patnaik, founder and CEO of Jump Associates, maintains that the ability to understand the feelings of your work colleagues is key to innovation and success.
Dev Patnaik: Every single one of us understands what empathy is on a personal level, and that’s because we are blessed with the ability to connect with other people, right?
We’re born with this biological power to connect with other folks, to step outside of ourselves and walk in someone else’s shoes, to intuitively get where the person is coming from and get their feelings and their point of view.
Kelley explains that the same principle underlies all these projects — empathy.
“The main tenet of design thinking is empathy for the people you’re trying to design for. Leadership is exactly the same thing–building empathy for the people that you’re entrusted to help,” he says.
So how does Kelley move people from junior positions into leadership roles? After relying on careful listening and intuition to hire the right people, Kelley actively develops his people in a structured way
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